Terms & Conditions
Method of Payment:
All credit card/debit card transactions are subject to validation and are authorised by your card issuer. If your credit card payment is rejected, then your order will not be fulfilled. You will be contacted by email or phone and if we do not receive a reply from you within 5 working days we will reserve the right to cancel your order. We use 3D Secure Authentication for payments to protect you from fraudulent transactions.
Prices:
Prices are quoted in GBP. Additional charges for customs clearance are borne by the recipient; we have no control over these charges and cannot predict what they may be.
Discount Codes:
We may from time to time offer promotional discount codes (either directly or via third parties) which will apply to specified purchases made through this Website. Unless otherwise expressly stated, such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts. Codes must be correctly entered at the checkout to be valid. Only one discount may be used per order. Discount codes may not be used against delivery prices unless otherwise stated. Discount codes are only valid for 1 month from point of receiving the code unless other timelines have been specifically stated. We reserve the right to change or cancel any discount code that have been subject to misuse or maldistribution. Should there be any issues, customers are welcome to contact customer service for further information and/or assistance.
Acceptance of Orders:
An order is deemed to be placed when an order is placed electronically through this website. We reserve the right not to accept an order, in which case you will be notified within 7 days of receipt.
Delivery Policy:
We will aim to dispatch your order within 3 working days of it being placed subject to credit card authorisation and stock availability. Additional charges for customs clearance are borne by the recipient; we have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information. If you need to contact us regarding the delivery of your product, please contact our Customer Service team at: [email protected]
Returns:
If you are in any way dissatisfied with any item(s) that you have ordered, provided that the goods you ordered are returned to us in original unused condition (including packaging and boxes) within 30 days of receipt, we will immediately refund the purchase price of the item/s using the same method as your original payment. As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning any item(s) to us. All Shipping costs of any returned goods remain the responsibility of the customer.
Please contact us on [email protected] to discuss your return.
Cancellations:
You can cancel your order at any time provided that your order has not been dispatched. Please contact our Customer Service team at: [email protected]
Faulty Goods:
If, when your order arrives, it has been damaged in transit or it appears faulty, please contact the Customer Service team at: [email protected] We will, subject to availability, replace the item immediately upon receipt. If stock is unavailable we will refund the full purchase price or offer full repair. We will arrange to collect the faulty item(s) from you.
Complaints and Comments:
We aim to deal with all complaints as effectively as possible. A complaint may be emailed to: [email protected]
Collection and Use of Information:
When ordering item/s from this website we ask all users to provide contact information like name, shipping address, telephone number and financial information like credit card number and expiry date. This information is used for billing purposes and to fulfil customers orders. This information will also be used in case of difficulty in processing an order. We confirm that any personal information given to us by you will only be used by us and our merchandise fulfilment and technology partners to process your orders and to advise you of any new information relating to this website. Under no circumstances will your personal information be distributed to any other organisation.
Alterations / Notifications of Changes:
We may amend this website and our services at any time and without notice to you. Your continued use of this site implies that you are bound by any updated version of this site.
Availability:
We do not guarantee that our site will always be available. We may interrupt or restrict our service for emergency or routine maintenance and we may change or discontinue the availability of any content, goods or services at any time.
Content:
Care has been taken to portray and describe the goods correctly and accurately, however we cannot take responsibility for slight variations in colour or style in actual goods supplied. Price and availability information is subject to change without notice.
Your Privacy:
When you make an online purchase with your personal information such as your name, address or credit card number is kept safe and secure. It is only used by ToG and its merchandise fulfilment and technology partners to complete your online purchase although your email address may be stored in order to advise you of new information concerning this Web site. Some information about your IP address, Web browser, and computer operating system are automatically transmitted to our Web servers as an integral part of the operation of the Internet. Some of this information is used for demographic purposes as a technical resource to help us better serve our Web site visitors. We analyse this data for trends and statistics, and then we discard it. Our Web site logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.
Use of Cookies:
Other information may be sent to your computer in the form of an Internet cookie to allow our Web server to better serve files to you. The cookie is stored on your hard drive, along with others sent from other Web sites. Our server may request that your computer return a cookie to it, so that it "remembers" you as a user, and can better serve you. These return cookies, which may contain information supplied by you, are never stored on our server. Your Web browser can be set to allow you to refuse cookies. This will not lessen your ability to enjoy this Web site in any way, though it may slow performance in some cases.
Email Lists:
TOG and our merchandise fulfilment and technology partners maintain email lists of purchasers, to inform them of new information about this Web site. We do not sell, reuse, rent, lease, loan, trade or otherwise divulge the addresses on our lists to anyone.
