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FAQ: Returns

Have a question regarding returns? Browse our frequently asked questions or use the contact options below.

Am I able to exchange something I’ve bought?

At this moment in time, we do not offer straight exchanges/swaps. However, should you be
unhappy with a product you are entitled to return it to us within 30 days where we can issue you
with a refund.

How do I return an unwanted item?

You can return any item that you ordered from us within 30 days from the date you received your
order for a full refund (excluding shipping). With the exception of faulty goods, the item(s) returned
must be in their original and saleable condition. All packaging and labelling must also be included.

Please do contact us to return an item you have purchased,

Do you offer free returns?

With the exception of faulty goods, at this moment in time, we do not cover the costs of returning
the item to us.

We recommend sending the item via a recorded delivery method to allow you to track it.
Unfortunately, we cannot accept liability for returned goods that never reach the warehouse or are
damaged during their return.

What happens after I've returned my item(s)?

Once we receive your item back in our warehouse we will issue a refund to the value of the item
returned. Upon receipt at our warehouse, standard inspection checks will be carried out in
conjunction with the reason specified on the return note. Once approved we will send you a
confirmation email and a refund will be processed.

Any refund will automatically be issued to the payment method you used to place your original
order. This typically takes up to 10 working days, depending on your payment method issuer.

I've returned my item(s) but I've not received a refund

Refunds can take up to 10 working days. Once we have authorised the refund, this is down to your
individual payment issuer and we have no control over it. If you still haven't received it after this
time, please contact us using the options below.

How do I return a faulty item?

We are happy to sort any issues with faulty items straight away. Please contact us
[email protected] on giving the below information;-

Your order number
The faulty item's name
Description and imagery of the fault

We will usually replace faulty items free of charge, and, depending on the item and issue, we will
arrange collection of the faulty item.